Support:FAQ
Terms of Use: Website
Effective Date: 11/08/2024
1. Overview
These Terms and Conditions govern your access to and use of the Psych Boost LTD website (https://psychboost.com), as well as the products and services provided through the site. By accessing our website, you agree to be bound by these terms, whether as a visitor or a customer.
2. Products and Services
Psych Boost LTD offers educational books and related materials. We currently sell physical books via this website and digital downloads via Patreon. In the future, we may offer digital downloads directly through Shopify and provide additional services such as webinars, consultations, and in-person school visits. These Terms will apply to all such products and services.
3. Purchases and Payments
We accept payments via credit cards and Shopify Payments. Refunds are available on physical products, but customers must email us at hello@psychboost.com to arrange a return, as the address on the package is not equipped to process returns. We do not accept PayPal at this time.
For digital products (including downloads and subscription content), all sales are final. Refunds for digital content are not available unless otherwise required by law.
4. Shipping and Delivery
Books are dispatched every Wednesday evening or Thursday morning. Large orders (e.g., more than one box of textbooks) may require an additional week of processing due to ordering from our printer (Amazon KDP). Delivery times will vary depending on your location, and we are not responsible for any delays once the books are handed over to the courier.
We primarily use Royal Mail for delivery, and any risks of loss or damage to the product pass to you once the product is dispatched.
5. Refunds and Returns
If you are unsatisfied with your physical book purchase, please email us at hello@psychboost.com to initiate a return. Refunds will be processed once we receive the returned item in its original condition. We do not offer refunds on digital products.
6. Intellectual Property
All content on the Psych Boost LTD website, including books, educational materials, and other products, are the exclusive property of Psych Boost LTD and are protected by copyright laws. You may not copy, reproduce, resell, or use any of our materials for commercial purposes without our express written permission.
Psych Boost LTD reserves the right to pursue legal action against any individual or entity found to have breached our intellectual property rights.
7. Warranties and Disclaimers
While we strive to ensure the accuracy and quality of our educational content, there may be occasional inaccuracies or typographical errors. If you identify any inaccuracies, please contact us at hello@psychboost.com so that we can address them in future editions. Please also note that print quality may vary slightly due to the production process used by Amazon KDP, and we are not responsible for these variations.
Psych Boost LTD makes no guarantees regarding the outcomes of using our educational materials, and we disclaim liability for any reliance you place on such information for academic or personal purposes.
8. Privacy Policy
We collect customer data through Shopify for the purpose of fulfilling orders, processing payments, and marketing (if you have opted in). We share this data only with our delivery partners (such as Royal Mail) to facilitate delivery of your purchases.
For more information, please see our [Privacy Policy](link to privacy policy).
9. User Conduct
By using our website, and any associated platforms such as YouTube, Discord, and Patreon, you agree not to post or transmit any material that is defamatory, offensive, or illegal. We reserve the right to moderate or remove any content that we deem to violate these terms or any applicable laws.
We may also terminate your access to our website or services if your actions are deemed harmful, unlawful, or violate these Terms and Conditions.
10. Reviews
Users may leave reviews or feedback on our products. By submitting a review, you agree that it is your original work and that you are not impersonating another person. We reserve the right to remove reviews that we believe are fraudulent, abusive, or in violation of applicable laws.
11. Limitation of Liability
To the fullest extent permitted by law, Psych Boost LTD will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product or service in question.
12. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website or services after any changes constitutes your acceptance of the revised Terms.
Terms of Use: Mobile App
Terms of Use: Mobile App (Apple/Google)
Effective Date: 11/08/2024
1. Overview
These Terms of Use govern your access to and use of the Psych Boost mobile application (the "App"), available on the Apple App Store and Google Play Store. By downloading or using the App, you agree to be bound by these terms.
2. Subscriptions and Purchases
The App offers a subscription-based service, which is processed through the Apple App Store or Google Play Store. All subscription-related transactions, including purchases, renewals, and cancellations, are managed by the respective app store platforms. We do not collect any personal data related to your subscription, as all billing and payment information is handled by Apple or Google.
Refunds and Cancellations
For refunds or cancellations of subscriptions, users must contact Apple or Google directly, as we are unable to process these requests. Refunds will be granted according to the policies of the respective app store.
3. Data Collection and Privacy
We do not collect any personal data from users within the App. Users access the App using their Apple or Google Play accounts, but this information is not visible to us. No accounts are created within the App, and no additional data is collected, stored, or shared by Pysch Boost (App).
For more information on how Apple or Google handles your data, please refer to the respective privacy policies of those platforms.
4. Third-Party Services
The App integrates certain services provided by Apple, Google, Firebase, and RevenueCat to manage functionality such as subscriptions and app performance. These third-party services are governed by their own terms and privacy policies, which you can review on their respective websites.
5. No Age Restrictions
The App does not have any specific age restrictions. However, we encourage parents and guardians to monitor app usage by minors, as appropriate.
6. Support and Maintenance
If you encounter any issues while using the App or require assistance, you can reach our support team at:
- Email: hello@psychboost.com
- Contact Form: https://psychboost.com/pages/contact
We strive to regularly update and maintain the App to improve functionality and provide new features. Users will receive updates automatically through the Apple App Store or Google Play Store.
7. No Access to Device Features
The App does not request or require access to any device features, such as the camera, microphone, or location.
8. Limitation of Liability
To the maximum extent permitted by law, Psych Boost LTD is not liable for any indirect, incidental, or consequential damages arising out of your use of the App. The App is provided "as is" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. Changes to the Terms
We may update these Terms of Use from time to time. If we make material changes, we will notify you either by posting a notice within the App or by other reasonable means.
10. Contact Information
If you have any questions about these Terms of Use, please contact us at hello@psychboost.com.